Refund policy
Return & Refund Policy
Thank you for shopping with us at Sweet Scoops!
Due to the nature of our products, all sales are final. Our products contain mystery items, which means we do not accept returns, exchanges, or refunds based on personal preference, duplicate items, unwanted items, or dissatisfaction with the mystery selection received.
Quality Assurance
We take great pride in providing high-quality products to our customers. Every item is carefully inspected before it is packaged and shipped to ensure that our guests receive products that meet our quality standards.
If you happen to see a packing or order-preparation video of your purchase and notice that an item was changed, it is most likely because our team inspected the product and determined that it did not meet our quality expectations. In these situations, we replace the item with another comparable item to ensure you receive the best possible experience and product quality.
Damaged or Incorrect Orders
If your order arrives damaged due to shipping, or if you receive the wrong order, please contact us within 7 days of delivery. To assist you as quickly as possible, please include:
- Your order number
- A description of the issue
- Clear photos of the damaged or incorrect item(s)
We will review each case individually and work toward an appropriate resolution.
Contact Us
If you have any questions regarding this policy, your order, or our products, please feel free to contact us at:
Email: sweetscoopsshop@gmail.com
Thank you for supporting Sweet Scoops! We appreciate your support and look forward to providing you with a fun and exciting mystery shopping experience.